How to Purchase

When viewing the pictures of the bears that require a new home, located on the
"Home page", you can click on any Bear to see further pictures and a detailed description. When you have chosen the next Bear to join your Hug, you can click on the "Buy Now" button at the bottom of the page. This will take you to the secure payment page on the PayPal website. If you already have an account with PayPal, you can login with your usual customer details, and purchase in the normal manner.  If you don't have a PayPal account, don't worry you can still purchase via the site in the same secure way, all you need do is select the "Don't have a Paypal account, click here" method. This is a very simple procedure that requires only your Contact details and your Payment method (either debit or Credit Card), after filling in the details and completing the transaction you will receive an email from
PayPal confirming your purchase and a receipt for the Bear you selected. Any problems click on the button below to "Contact Us".
There is NO Charge for this transaction by either PayPal or ourselves.
If you would prefer to pay by cheque or Lay-away, please email us and we will send you the details.


 

Terms & Conditions

Prices quoted include post by Royal Mail Standard Parcels & Insurance.
If you require your bear to be sent by Royal Mail "Special Delivery" (this is a Next Day, by 1pm service), then there will be an extra charge for this service, please email if you require this. If you require Special Delivery on a Saturday, then there is a further supplement of £2.00 for this option.
(This only applies to UK mainland customers. All other destinations please email and request the infornation.)
All orders are normally processed & despatched within 24 hrs.
Payment is only excepted in pounds sterling.
Paypal is preferred, but we will accept cheques (Please email for details), we also have a Layway scheme.

 

Any custom charges that my apply to delivery outside the UK are the responsibility of the purchaser.
The colours of the Bears may vary slightly to the colour shown on this web site, every effort is made to give an accurate picture but due to the photographic process this can sometimes happen, if you require further pictures of any bear please email and ask. click on the button below to "Contact Us".



International Delivery

We deliver worldwide, and have sent bears to every corner of the world. The prices we quote are including delivery to" UK MAINLAND ONLY", for all other destinations please email to check what the extra price will be. The International price will include signed for on arrival and insurance of the bear you have chosen. click on the button below to "Contact Us".



Returns Policy

We want every customer to be 100% satisfied with the Bear they receive & the service we provide.  With this in mind, we make every effort to describe our bears in the best possible manner, but if the customer feels that the bear they have received has not been described correctly, or disappointed in any way, then they are fully entitled to return the bear for a refund. The customer must advise us immediately if they wish to return the bear, and return it to us in the same condition as received within 7 working days. The full cost of the bear, minus the original postage costs will be refunded. The cost of returning the bear will be the customer’s responsibility. We cannot take responsibility for any failure of the postal services to deliver an item in the specified time.
Please email us for any further clarification, click on the button below to "Contact Us".



Privacy Statement
For full details click on the link below


Purchasing Security
We use Paypal for online payments, information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
Any questions please give us a call or drop an email.



Please Note: All the Bears we sell are collectables NOT toys, and are NOT suitable for children under 14yrs of age.


 

Pay securely for any of our Teddy Bears with most
major Credit/Debit cards through PayPal, at NO EXTRA COST.
Click on the "Buy Now" button on the bottom of the Bear description pages.




If you require any further information about the Teddy bears
or would like to confirm any details please Email us,
go to the "Contact Us" page.

Add our site to your favourites and visit regularly
to see our newcomers.




 

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